Version 3.0 – September 2026
ResinIt is a sole-trader business based in Aberdeenshire, Scotland.
These Terms and Conditions explain how ResinIt accepts and fulfils orders for bespoke preservation keepsakes, memorial jewellery and related products. They are intended to give both ResinIt and its customers clear expectations throughout the process.
By placing an order or making a booking with ResinIt, you confirm that you have read and accepted these Terms and Conditions. Nothing in these terms affects your statutory consumer rights.
1. Our Services
ResinIt creates bespoke and handmade preservation pieces, including:
flower preservation keepsakes for weddings, funerals, memorials, anniversaries, birthdays and other occasions;
memorial jewellery and keepsakes incorporating ashes, hair, fur, breastmilk, fabric, petals, sand or other agreed inclusions;
pet memorial keepsakes; and
decorative and personalised resin items.
Every item is individually handmade. Variations between pieces are expected and are part of the nature of bespoke resin work.
2. Flower Preservation Bookings
2.1 Reserving a Date
For flower preservation booked in advance, a £30 booking payment is required to reserve studio capacity for the agreed date. The £30 is credited towards the customer’s flower preservation order.
A booking reserves space in the ResinIt studio diary. Customers do not need to make their final keepsake selection at the time the date is reserved unless otherwise stated during the booking process.
Availability is limited and is managed according to studio capacity. A booking is not confirmed until the booking process has been completed and the required booking payment has been received.
2.2 Funeral and Memorial Flowers
Funeral and memorial flowers cannot always be planned in advance and do not need to be booked through the online advance-booking calendar. Customers should contact ResinIt as soon as possible. ResinIt will make every reasonable effort to accommodate memorial flowers, subject to studio capacity and the condition of the flowers.
2.3 Changes to a Reserved Date
If an event date changes, please contact ResinIt as soon as possible. A request to move a booking is subject to availability. ResinIt cannot guarantee that an alternative date will be available, particularly during busy periods.
3. Sending Flowers and Other Inclusions
3.1 Flower Condition and Natural Changes
Flowers are organic materials and naturally change during drying and preservation. Colours may deepen, lighten, fade, cream, yellow, darken or become translucent, and the shape or texture may alter. Some varieties preserve more successfully than others.
ResinIt uses appropriate professional drying and preservation techniques, but exact colour, shape and structural retention cannot be guaranteed.
Customers are responsible for getting flowers to ResinIt promptly and in the best condition reasonably possible. ResinIt is not responsible for deterioration that occurs before the flowers are received.
3.2 Ashes, Hair, Fur, Breastmilk and Other Inclusions
All inclusions must be securely packaged and clearly identified with the customer’s name and, where available, order details. This is particularly important when posting flowers or irreplaceable memorial materials.
Only the quantity reasonably required for the commissioned piece will normally be used. Where practical, unused ashes, hair, fur or other irreplaceable inclusions supplied in excess will be returned with the completed order unless another arrangement has been agreed.
Customers must tell ResinIt about any unusual, hazardous or restricted material before sending it. Customers sending materials internationally are responsible for checking applicable postal, customs and import rules.
3.3 Delivery to ResinIt
Unless otherwise agreed, customers are responsible for arranging and paying for flowers and inclusions to reach ResinIt. Customers should follow ResinIt’s current Flower Shipping Guide and use an appropriate tracked service where possible.
ResinIt cannot accept responsibility for loss, delay or damage that occurs before a parcel has been delivered into ResinIt’s possession.
4. The Preservation and Making Process
Flowers are dried using silica gel or another method considered suitable for the flowers and intended design. Resin casting, curing, sanding, finishing and polishing are multi-stage processes.
Design preferences, colours and layout requests are welcomed. Because ResinIt is working with natural and often irreplaceable materials, exact replication of reference photographs or a particular flower arrangement cannot be guaranteed. ResinIt will use reasonable care and professional judgement when creating the final design.
Where a genuine production fault occurs, ResinIt will assess the appropriate remedy in accordance with the customer’s statutory rights. Depending on the circumstances and the nature of the materials available, this may include repair, replacement, remake, price reduction or refund where required by law.
5. Completion Times
Flower preservation orders can take up to 8 months to complete. This is an estimated maximum working timescale rather than a guaranteed completion date.
Completion time can be affected by the condition and drying time of the flowers, the size and complexity of the order, resin curing, environmental conditions, supply availability and the amount of work already in the studio.
Memorial jewellery and other products may have different lead times. Any estimate provided is given in good faith. If a significant delay occurs, ResinIt will communicate with the customer where reasonably possible.
6. Prices and Payment
6.1 Flower Preservation
For flower preservation, the £30 booking payment is credited towards the order total.
Once the flowers have been received and the order details are confirmed, an invoice will be issued. 50% of the total order value is payable at this stage, taking account of any booking payment already credited. ResinIt will not progress to the next stage of the order until the required payment has been received.
The remaining balance is due when the order is complete and must be paid before dispatch or collection unless otherwise agreed in writing.
6.2 Drying Fee
Where the total value of flower preservation keepsakes ordered is below £150, an additional £30 drying fee applies. This charge reflects the separate drying and preparation work required even for smaller orders. The charge will be made clear before the final order is agreed.
6.3 Other Orders
Payment requirements for jewellery, memorial keepsakes and other products will be shown at checkout, on the product page or on the customer’s invoice, as applicable.
6.4 Unpaid Completed Orders
If a completed order remains unpaid, ResinIt will make reasonable attempts to contact the customer. ResinIt may charge reasonable storage costs where these have been communicated to the customer and reflect costs actually incurred. ResinIt will not dispose of irreplaceable ashes or other memorial inclusions merely because an invoice remains unpaid.
7. Cancellations and Changes
Cancellation rights depend on what has been ordered, how the contract was made and whether work has started. Nothing in this section removes any cancellation or refund right provided by law.
7.1 Flower Preservation Bookings Before Flowers Arrive
If a customer wishes to cancel a reserved flower preservation date, they should contact ResinIt as soon as possible. Any amount retained from the £30 booking payment will be limited to an amount that is fair and proportionate to ResinIt’s actual loss resulting from the cancellation. Where ResinIt can refill the reserved capacity or has suffered no relevant loss, this will be taken into account.
7.2 Once Bespoke Work Has Started
Many ResinIt products are made to the customer’s specifications or are clearly personalised. Statutory cancellation rights can differ for bespoke goods. Once drying, preservation, design or manufacture has begun, the amount refundable may also be affected by work already performed and costs already incurred, subject always to the customer’s legal rights.
Where the law gives a customer a 14-day cancellation right for a service and the customer asks ResinIt to begin that service during the cancellation period, ResinIt may ask for the customer’s express request to start early. If the customer then cancels within the applicable cancellation period, they may be required to pay a proportionate amount for services already supplied, where permitted by law.
7.3 Changes to an Order
Requests to change products, sizes, colours, designs or personalisation should be made as early as possible. Changes cannot always be made after drying, casting or manufacture has started and may result in additional charges if extra materials or work are required. Any additional charge will be agreed before the changed work proceeds.
8. Handmade Quality and Natural Characteristics
Resin is a handmade medium and flowers and memorial inclusions are natural materials. Small air bubbles, subtle texture differences, slight asymmetry, tiny surface variations and differences in the distribution or visibility of inclusions can occur.
These characteristics are not automatically defects. Whether an issue is a fault will depend on the nature and extent of the issue and the customer’s statutory rights.
Ashes, hair, fur, breastmilk, fabric, sand and other inclusions can each behave differently in resin. ResinIt cannot guarantee an identical appearance between separate pieces.
9. Resin and Jewellery Care
Resin is water resistant rather than waterproof. Customers should avoid prolonged water exposure, chemicals, perfumes, cleaning products, excessive heat and prolonged direct sunlight. Resin may naturally change in appearance over time.
Jewellery should be removed where appropriate before bathing, swimming, cleaning or using chemicals. Leather components should be kept dry. Care instructions supplied with an order form part of the recommended aftercare.
10. Delivery, Collection and International Orders
10.1 Dispatch
Completed orders are packaged with suitable protective materials and dispatched using the delivery method offered or agreed for the order. Where ResinIt arranges delivery to a consumer, responsibility for the goods remains with ResinIt until they come into the physical possession of the customer, or another person identified by the customer, except where the law provides otherwise.
10.2 Customer-Arranged Carriers
If a customer independently commissions a carrier that ResinIt did not offer as a delivery option, responsibility may pass when the goods are delivered to that carrier, in accordance with applicable consumer law.
10.3 International Orders
International shipping is available where ResinIt agrees to accept the order. International delivery charges, customs duties, import taxes and local handling fees are the customer’s responsibility unless stated otherwise before purchase. Customs and border processing can cause delays outside ResinIt’s control.
Customers are responsible for checking whether flowers, ashes or other biological or memorial materials may lawfully be sent to or from the relevant country before dispatching them to ResinIt.
11. Problems, Damage and Consumer Rights
Customers should contact ResinIt as soon as reasonably possible if an order arrives damaged or they believe there is a fault. Photographs of the item and packaging may be requested so that the issue can be investigated and, where appropriate, raised with the carrier.
ResinIt will provide goods and services in accordance with applicable consumer law, including requirements relating to satisfactory quality, description, fitness for purpose and reasonable care and skill where those requirements apply.
Nothing in these Terms and Conditions excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.
12. Delays Outside ResinIt’s Reasonable Control
ResinIt will not be responsible for a delay caused by an event genuinely outside its reasonable control, such as severe weather, postal or courier disruption, significant illness, power or utility failure, government restrictions or serious supply disruption. ResinIt will take reasonable steps to reduce the effect of the delay and communicate significant disruption where appropriate.
This section does not remove any statutory rights the customer may have where an order is not supplied within an agreed or legally required period.
13. Photography and Marketing
ResinIt may photograph completed work for its portfolio, website and social media. Customers who do not want their completed piece used for marketing should tell ResinIt in writing before the order is completed.
ResinIt will use discretion when sharing memorial work and will avoid intentionally publishing personal information that is not necessary to show the piece. Where an item contains visible names, dates, photographs or other identifying details, ResinIt may obscure those details where appropriate.
14. Intellectual Property
Original ResinIt photographs, website content, written material and original designs remain the intellectual property of ResinIt or the relevant rights holder. They may not be copied or reproduced for commercial use without permission. This does not transfer ownership of a customer’s physical keepsake to ResinIt.
15. Privacy
ResinIt processes customer information for purposes such as handling enquiries, bookings, payments, creating and delivering orders, customer service and legal or accounting obligations. Information may need to be shared with service providers involved in fulfilling an order, such as payment processors and delivery companies.
Further information about how personal information is handled should be read in ResinIt’s Privacy Policy on the website.
ResinIt may invite customers to leave feedback or a review after an order. Participation is optional.
16. Complaints
If a customer is unhappy with any aspect of an order or service, they should contact ResinIt promptly with their name, order details and an explanation of the issue. ResinIt will aim to investigate and respond fairly and within a reasonable time.
17. Governing Law
These Terms and Conditions are governed by Scots law. Nothing in this clause deprives a consumer of any mandatory protection or right to bring proceedings available to them under applicable law.
18. Contact
Questions about an order, booking or these Terms and Conditions can be sent through the contact details published on www.resinit.online.
The current website contact details should be treated as the up-to-date contact route for ResinIt.
Document note: This version has been updated for ResinIt’s current booking and ordering process and drafted with reference to current UK consumer guidance. It is not a substitute for advice from a solicitor or Trading Standards on ResinIt’s specific circumstances.
ResinIt | www.resinit.online